HEALTH AND SECURITY OF OUR VISITORS AND HOTEL STAFF WAS AND MAINLY OUR COMPLAINT IS PRESENT. Following the government restrictions and recommendations, we implemented our internal protocol in order to guarantee the health and safety of our visitors and associates. ENJOY A SECURE SUMMER IN CRETE!
The operation of the hotel has been adapted in accordance with the National Health & Safety Protocols.
Specialized training of all staff in matters of hygiene and safety (certification by the University of Crete Department of Medical School - Health First Certification for the observance of Greek protocols in the fields of health, safety and hygiene.
- All staff at the hotel are equipped with Personal Protective Equipment.
- Hand disinfection points for guests and staff.
- Cleaning of all common areas, sections and elevators with frequent disinfection of surfaces and points that are often touched.
- Avoid using the elevator. It is recommended that a person or family use an elevator.
- Our visitors are encouraged to use only the WCs in their room and not the public toilets.
- Public places with public WCs will be cleaned and disinfected frequently.
- Non-essential items such as books, stationery, magazines, board games as well as entertainment games such as billiards and electronic games have been removed from public areas for your own safety.
- Keeping distances.
- Check-in will be at 15:00 and check-out at 11:00 to ensure proper cleaning and disinfection of rooms.
- The floor has a clear marking that indicates where you need to stand when you wait at the reception.
- The Front Office Team is well-trained to welcome and guide you.
- Room keys will be disinfected before delivery to the customer.
- Disinfectants already.
- Ability to pay accounts with POS and disinfection after each use as well as sending receipts by email.
- Contact us for any information about the rules we follow or need medical attention.
- Outpatient doctor available.
- Secure distances between sunbeds and umbrellas.
- Sunbeds are disinfected after use and every night.
- According to current government regulations, the ratio of 1 person per 5 square meters must always be applied in swimming pool.
- The use of towels is mandatory.
- Systematic chlorination of the pool with the use of disinfectant products indicated by specialized partners.
- Training of all staff and Use of Personal Protective Equipment.
- You are not allowed to enter the rooms for non-residents.
- Room cleaning will take place every three nights only when guests are not in the room. if the customer wishes another cleaning program is provided only upon request.
- The rooms provided to our guests will be cleaned and disinfected properly.
- We adhere to a strict cleaning and disinfection program using selected and certified products and steam cleaning application on fabric surfaces.
- The bar and restaurant operate in accordance with the hygiene rules of the current legal framework.
- The arrangement of the table seats follows the instructions of social distance.
- The breakfast buffet will be managed by the hotel staff.
- The floor has a clear marking that indicates where you should stand while waiting for the buffet.
- The bar is reorganized to ensure social distancing.